Shabria Melvins Philadelphia, PA Ÿ 856-870-4264
shabriamelvins8@gmail.com
Summary:
Ÿ Customer Service professional with over 10 years of experience
Ÿ Well organized, efficient, and works well in a fast-paced setting
Ÿ Dependable, works well without supervision
Ÿ Quick learner, ability to identify mistakes and improve processes
Ÿ Major strengths in planning, problem solving and communication
Ÿ Capable of handling multiple projects concurrently
Professional Competencies - Housekeeping:
Ÿ Supervise and coordinate cleaning activities with members of a private residence
Ÿ Assign duties, such as cooking, cleaning, washing and ironing
Ÿ Purchase food items and cleaning supplies
Ÿ Adjust work activities to accommodate participating family members
Professional Competencies - Office Cleaning:
Ÿ Maintain premises of commercial, and institutional, establishments, office buildings, apartment houses, schools, and
similar establishments in clean and orderly condition
Ÿ Clean rooms, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways and other work areas
Ÿ Sweep, scrub, wax and polish floors, using brooms and mops
Ÿ Vacuum rugs, carpets, upholstered furniture and draperies
Ÿ Wash walls, ceiling and woodwork
Ÿ Empty wastebaskets and empty and clean outdoor ashtrays
Ÿ Clean bathrooms and replenish bathroom supplies
Professional Competencies - Customer Service:
Ÿ Check to ensure that appropriate changes are made to resolve customers' problems
Ÿ Keep records of customer interactions by recording details of inquiries, complaints, and comments, as well as
actions taken
Experience:
Melvins Household Philadelphia, PA
Homemaker 2015 to Present
Fortune Builders Real Estate Investment Philadelphia, PA
Office Cleaner 2020 to 2024
Self Philadelphia, PA
Housekeeping (Freelance) 2010 to 2019
Maui Yoga and Dance Shala Paia, HI
Customer Service Associate/Maintenance 2007 to 2010
Education:
South Philadelphia High School Philadelphia, PA
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