Shabria Melvins Philadelphia, PA 856-870-4264
shabriamelvins8@gmail.com
Summary:
Customer Service professional with over 10 years of experience
Well organized, efficient, and works well in a fast-paced setting
Dependable, works well without supervision
Quick learner, ability to identify mistakes and improve processes
Major strengths in planning, problem solving and communication
Capable of handling multiple projects concurrently
Professional Competencies - Housekeeping:
Supervise and coordinate cleaning activities with members of a private residence
Assign duties, such as cooking, cleaning, washing and ironing
Purchase food items and cleaning supplies
Adjust work activities to accommodate participating family members
Professional Competencies - Office Cleaning:
Maintain premises of commercial, and institutional, establishments, office buildings, apartment houses, schools, and
similar establishments in clean and orderly condition
Clean rooms, hallways, lobbies, lounges, rest rooms, corridors, elevators, stairways and other work areas
Sweep, scrub, wax and polish floors, using brooms and mops
Vacuum rugs, carpets, upholstered furniture and draperies
Wash walls, ceiling and woodwork
Empty wastebaskets and empty and clean outdoor ashtrays
Clean bathrooms and replenish bathroom supplies
Professional Competencies - Customer Service:
Check to ensure that appropriate changes are made to resolve customers' problems
Keep records of customer interactions by recording details of inquiries, complaints, and comments, as well as
actions taken
Experience:
Melvins Household Philadelphia, PA
Homemaker 2015 to Present
Fortune Builders Real Estate Investment Philadelphia, PA
Office Cleaner 2020 to 2024
Self Philadelphia, PA
Housekeeping (Freelance) 2010 to 2019
Maui Yoga and Dance Shala Paia, HI
Customer Service Associate/Maintenance 2007 to 2010
Education:
South Philadelphia High School Philadelphia, PA
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